Privacy Policy

Privacy Policy

Introduction

Welcome to https://plumbers-supplies-sydney.thebestlocalpro.com (referring to us as “the Company,” “we,” or “our”). We are dedicated to maintaining a transparent and secure online environment for our users. This Privacy Policy explains how we collect, utilize, and safeguard the personal information of individuals who interact with our website, applications, services, and products. Our primary goal is to ensure compliance with global privacy regulations, including but not limited to:

  • Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA)
  • Quebec Law 25 on the protection of personal data in the private sector
  • The General Data Protection Regulation (GDPR) of the European Union
  • Brazil’s General Data Protection Law (LGPD)
  • California’s Consumer Privacy Act (CCPA/CPRA), California
  • Colorado’s Consumer Protection Act (CPA)
  • Utah’s Consumer Sales and Service Act (UCPA)
  • Connecticut’s Consumer Protection Act (CTDPA)
  • Virginia’s Consumer Data Protection Act (VCDPA)
  • South Africa’s Protection of Personal Information Act (POPIA)

Scope

This policy covers all aspects of our online presence, including:

  1. Our official website located at https://plumbers-supplies-sydney.thebestlocalpro.com
  2. Mobile and desktop applications developed by us
  3. Online services and products offered through these platforms
  4. Interactions between users and our staff via emails, phone calls, or texts (SMS)

Please note that this policy does not extend to third-party websites, applications, or services linked from our platform. These entities have their own privacy policies, and we encourage you to review them before providing any personal data.

Processing Activities

This Privacy Policy guides how we interact with users in the following scenarios:

  1. Using Our Applications and Services: When you sign up as an authorized user or access our applications and services, we collect and process your personal information to facilitate your experience.
  2. Visiting Our Websites: Every time you visit our websites, our servers automatically record specific data about your interaction, including IP addresses, browser type, referring/exit pages, operating system, date/time stamps, and clickstream data.
  3. Communications: We may reach out to users via email, calls, or SMS for various purposes, such as sending newsletters, promotional offers, transactional updates, or customer support.

Personal Data Collection

We collect multiple types of personal data to enhance our services and tailor user experiences:

  • Account Information: Details associated with your registration, including username, email address, and password hashes.
  • Payment Information: Credit card numbers, billing addresses, and payment history are securely stored for transaction processing.
  • Financial Information: We may collect bank account details or other financial records for direct debit or refund purposes.
  • Purchase Information: Items bought, purchase frequency, and order history provide insights into user preferences.
  • Mobile Device Identifiers: Unique device identifiers (UDIDs) help us deliver personalized content and facilitate app functionality.
  • Location Data: With your consent, we access location services to offer location-based services or tailor content to your region.
  • Feedback and Reviews: User-submitted feedback, product reviews, and ratings enrich our platform and assist in improving our offerings.
  • Social Media Information: When you interact with us on social media platforms, we may collect data from these sources (with your consent) to enhance user profiles and content recommendations.
  • Product Information: Details about products viewed, added to carts, or purchased help us understand customer preferences and stock inventory.

Data Collection Methods

We gather personal data through various means:

  • User input forms on our website or applications
  • Automated tracking technologies, including cookies (as explained below) and server logs
  • Third-party sources who provide data in accordance with their respective privacy policies

Cookies

Cookies are small text files stored on your device to remember user preferences and gather analytical data. We employ different types of cookies:

  • Session Cookies: Temporary cookies that expire once you close the browser, ensuring a smooth browsing experience.
  • Persistent Cookies: These remain on your device for a specified period, allowing us to recognize your device on future visits.
  • First-Party Cookies: Set by our website and used to remember user preferences and settings.
  • Third-Party Cookies: Installed by external services (e.g., analytics providers) to offer personalized content or track advertising campaigns.

You can manage cookies through browser settings, but please note that disabling them may impact your user experience.

Your Rights and Choices

Depending on your location, you have various rights regarding your personal data:

  • Access: You have the right to request access to the personal information we hold about you.
  • Rectification: We will rectify inaccurate or incomplete data upon your request.
  • Erasure (Right to be Forgotten): In certain circumstances, you can ask us to erase your personal data.
  • Restriction: You may request restrictions on processing your data for specific purposes.
  • Data Portability: We can provide your personal data in a structured, commonly used format upon your request.
  • Objection: You have the right to object to the processing of your data for certain purposes, including marketing or profiling.
  • Non-Discrimination: You cannot be discriminated against for exercising your data protection rights.

To exercise any of these rights, please contact our Data Protection Officer at the email address provided below. We will respond to your request as soon as possible and within the legal timeframe required.

Changes to Privacy Policy

We reserve the right to update this Privacy Policy at any time to reflect changes in our practices or regulatory requirements. Any modifications will be posted on this page, and we encourage users to review it periodically. We will not make retroactive changes without prior notice.

Contact Us

If you have questions about our privacy policy, data handling practices, or would like to exercise your rights as outlined above, please contact us:

We value your trust in our company, and we are committed to protecting your personal information.